FAQ

1. Question: What are the advantages of your company?

Our company builds a professional, high-end pet products supermarket with complete categories for pet lovers, leading the new trend of global pet products.

2. Question: Which regions are your products mainly sold to?

We have integrated the resources of many professional manufacturers of pet products at home and abroad, and our products are sold to many countries such as Australia, Southeast Asia, Europe and the United States.

3. Question: Do your products have certificates? Can you provide certificates?

Yes. Our products have passed CE, FCC, RoHS and other certifications, and certificates can be provided after ordering.

4. Q: Do you have a MOQ limit? What's the delivery date?

Yes. Our minimum order quantity is 100 pieces, and the delivery time is about 7-10 days. If you need a small amount of samples, please contact customer service for consultation.

5. Question: What are your payment terms, do you accept letters of credit?

1. For samples, we often use Paypal and Aliexpress.

2. For contract orders, we often use the Alibaba guarantee of online payment and T/T payment, 30% down payment, 70% before shipment

3. If the amount exceeds US$5,000, a letter of credit is available at sight.

6. Q: What are your delivery terms? Will you use CIF?

Yes, we can accept FOB and CIF

7. Q: How do you guarantee your products? How do you deal with those defective goods?

We will conduct a 100% inspection before shipment, and in addition, we provide a one-year warranty.